Please be Aware

While we in Mapache Rent a Car ® try our best to ensure that your trip will be rewarded, there are a few factors that are outside our control. Many people feel that the only way to truly enjoy the Costa Rican experience is by renting a car, nevertheless sometimes problems arise. In order to avoid said inconveniences, we ask that you take note of the following:

1. You must treat the car as if it were yours, since the obligatory insurance does not cover all types of damages.
   
2. Do not leave the car unattended with belongings inside, not even for one second. The insurance does not cover missing accessories like the radio, tools, rims, tires, either or damages whose cost is less than the deductible amount.
   
3. Never park on the street, use secure car parking facilities.
   
4. You are responsible for traffic law violations.
   
5. If you live abroad you must carry your passport or a copy of the same, where your photo and last entry date to Costa Rica appear. Also remember to carry your valid driver’s license.
   
6. The value of the car windows and windshield is too high, you are responsible for any damage to the same, regardless of whose fault it is.
   
7. All car rentals consist of 24 hours per day, any extra time after the time agreed upon by you to drop off the car, will be charged by additional hour.
   
8. Before you set off, check out the car yourself very carefully and make sure the car is in optimal conditions, besides, make sure that you carry the documents required.
   
9. If you decide to keep your car for a few more days, don’t forget to call our offices at least two days in advance in order to obtain your authorization.
   
10. Always use your seat belt; seat belts save lives.
    
11. The minimum speed in our roads is 40 KPH, and maximum 100 KPH. The speed limit in the streets and secondary road is 60 KPH. The maximum speed may vary in certain areas and it must be painted on the road surface.
    
12. Motor vehicles on the beach are strictly forbidden by law; therefore, this insurance shall not apply in these cases.
    
13. The Instituto Nacional de Seguros and Mapache Car Rental ® shall not be responsible for crane or towing expenses in any of the above mentioned cases.
    
14. The traffic infractions shall NOT BE PAID to the traffic authority members, only at Mapache Rent a Car’s ® offices or at the closest State Bank and submit a copy of your voucher to Rent a Car whenever you return your car. If you get a car-related ticket, you will have to notify Mapache Rent a Car ®.
    
15. If you are involved in an accident, please do not move the car, notify us immediately for the corresponding accident report, and then wait until the authorities (Traffic and the Instituto Nacional de Seguros) arrive.
    
16. If you have a mechanical breakdown and someone offers to help, watch your belongings very carefully.
    
17. Please understand that the above recommendations are tips and suggestions. The common sense must be a good rule to follow while traveling abroad, do not rush, just relax and enjoy our marvelous country.
    
18. Carefully following these recommendations will assure you a safe stay full of memories in Costa Rica.
    
19. Remember, Mapache Rent a Car’s ® team is fully trained and available to provide you the best service possible at all times.

Main Office in San José, Costa Rica
General Enquiries & Customer Support:

Apdo. 1103-3000
2267-7676 Fax:(506) 2267-6813
Mobile (506) 8811-4651.
Call Free 1-888-234-22-96
Carlos M. Lobo